Ordering the collection of courier shipments from customers (pick-ups)
About the company
Claims department – logistics company.
Time-consuming process of ordering courier collection – the company serves airline customers who report damage to luggage during transport. The company handles the entire complaint process. Every day, 200-350 claims are entered, requiring, among other things, the ordering of courier services. The process is very time-consuming and required hiring a dedicated person to handle it.
An automation of the process was prepared, in which the robot:
- generates a report of cases with an appropriate status
- retrieves customer address data from CRM
- enters orders for courier collection (so-called pick-up)
- reduce human working time – the process of human involvement dropped from 8 hours to zero
- speed up the process – transferring courier ordering to a robot
- improve quality – eliminating errors in contact details
- as a result, it was possible to increase the efficiency of the process without increasing employment
Fast and complex implementation into the RPA world
We will analyse your processes, design automation and train your team – from just a few minutes up to several days depending on the process.