Ordering the collection of courier shipments from customers (pick-ups)
About the company
Claims department – logistics company.
Time-consuming process of ordering courier collection – the company serves airline customers who report damage to luggage during transport. The company handles the entire complaint process. Every day, 200-350 claims are entered, requiring, among other things, the ordering of courier services. The process is very time-consuming and required hiring a dedicated person to handle it.
An automation of the process was prepared, in which the robot:
- generates a report of cases with an appropriate status
- retrieves customer address data from CRM
- enters orders for courier collection (so-called pick-up)
- reduce human working time – the process of human involvement dropped from 8 hours to zero
- speed up the process – transferring courier ordering to a robot
- improve quality – eliminating errors in contact details
- as a result, it was possible to increase the efficiency of the process without increasing employment