Ordering courier deliveries to customers (shipments)

Case Study

Ordering courier deliveries to customers (shipments)

About the company

Claims department – logistics company.


Time-consuming process of ordering courier services – the company sends out a large number (200-350) of parcels – repaired or replaced luggage – every day. In addition to ordering courier services, the process involves printing out system-generated labels and preparing parcels for shipment.


An automation of the process was prepared, in which the robot:

  • generates a report of cases with an appropriate status
  • retrieves customer address data from CRM
  • enters orders for courier collection (so-called shipment)
  • generates labels in the system of the courier company and sends them to the printer


  • reduce human working time – the process of human involvement dropped from 8 hours to zero
  • speed up the process – transferring courier ordering to a robot
  • improve quality – eliminating errors in contact details
  • as a result, it was possible to increase the efficiency of the process without increasing employment
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